FAQs

How long does it take to create a canvas?
When shipping within the United States we use the USPS Priority Mail® Options which normally is expected to be delivered within 5-7 business days.

Do you ship internationally?
Yes, when shipping internationally we use the USPS Global Express Guaranteed®(GXG) or Express Mail® International Options which normally is expected to be delivered within 6-10 business days.

What kind of frames do you offer?
Gallery wrapped stretched 1.5″ frames that come ready to be hung on the wall. All of our gallery wrapped canvases are stretched and stapled onto real wood frames to ensure durability, museum quality artwork, and longevity.

Gallery wrap is a method of stretching an artist’s canvas so that the canvas wraps around the sides (Stretcher Bar or strainer bars) and is secured to the back of the wooden frame. The frame is usually 1.25″ thick. As a result, the hardware (staples or tacks) used to secure the canvas is not visible. The sides of the canvas are prepared and primed in the same manner as the face. They may then be painted a solid color or painted to continue the image appearing on the face. This method of stretching and preparing a canvas allows for a frameless presentation of the finished painting or photograph. –Wikipedia

Do I have to order a frame with my painting?
No.

How do I get my photos to De la David to create a custom canvas?
The easiest way is to use our simple online photo upload service on our Custom Artwork product page. If you prefer, you can also email us at order@deladavid.com. If you have negatives, slides, or paper photos please let us know via email and we will arrange for a method to scan or mail your photograph to us directly. If you mail your photograph to us we will return it to you with your ordered canvas.

Which file types do you accept?
The most popular format to send us files is the JPEG format but we can also accept GIF, PNG or PDF formats.

What resolution or mega pixel do I need to upload a file for a custom canvas?
Any resolution or mega pixel quality will work but the clearer the image the easier it will be to ensure your proper custom artwork.

Can I use negatives, slides, or paper photos to create a custom canvas?
Yes. If you have negatives, slides, or paper photos please let us know via email at order@deladavid.com and we will arrange for a method to scan or mail your pictures to us directly. If you mail your photograph to us we will return it to you with your ordered canvas.

Do you do photo restoration on uploaded files for custom canvases?
Yes. There is a charge of $40/hr for photo restoration. You will be amazed at what we are able to do to restore damaged or faded photos. Please contact us at order@deladavid.com for more details.

Can you make my custom canvas Black and White, Sepia, or Pop Art?
Yes. When placing your Custom Fusion Artwork order please note your preferred style of choice within the Personalize Your Product form.

How long does it take to create a custom canvas?
Custom canvases are usually hand painted within 7-10 business days.

How long does it take to receive a custom canvas?
Once your custom canvas is completed it will be sent out via USPS and usually received within 5-7 business days domestically and 6-10 business days internationally.

How long does it take to create a customized shoe order?
Customized shoe orders are usually prepared within 5-7 business days.

How long does it take to receive a customized shoe order?
Once your customized shoe order is completed it will be sent out via USPS and usually received within 5-7 business days domestically and 6-10 business days internationally.

How long does it take to create a jewelry piece?
Jewelry artwork is usually hand crafted within 10-14 business days.

How long does it take to receive a jewelry order?
When shipping within the United States we use the USPS Priority Mail® Options which normally is expected to be delivered within 5-7 business days.

How long will my De la David Canvas Original Painting Artwork last?
The oil paint on top of the canvas will last hundreds of years because of the way the paint bonds onto the canvas.

It is recommended to keep De la David artwork out of basements, bathrooms, attics, and other areas that are highly damp or humid to extend the life of the artwork.

I am an artist/photographer, can you reproduce my work?
Yes! Yes! Yes! Photographers & Artists, do you want to collaborate with us on creating your OWN gallery??? Contact us today here!

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